Which of the following is the optional part of a business letter?
A.Letter address.
B.Complimentary close.

答案是：C

Which of the following is the standard part of a business letter?
A.Letter address.
B.Attention line.
C.Enc

答案是：A

Which of the following is the standard part of a business letter?
A.Subject line.
B.Enclosure notation.
C.C

答案是：C

Which of the followng statesmnets best defines communication?
A.The sending of messages.
B.The sending and inter

答案是：C

Which sentence is good opening for a response to a request for customer credit information?
A.We appreciate your co

答案是：C

Why do business persons use memos and emails?
A.To provide a record.
B.To advise, direct, inform and state poli

答案是：C

请选择正确的译文：. Feedback is the response of a receiver to a message. Feedback may be nonverbal (a smile, a frown, a pause, et

答案是：B

请选择正确的译文：Company executives as well as all levels of employees must be committed to what is called a culture of inclusiv

答案是：A

请选择正确的译文：Written message may be composed, edited, and transmitted on computers. These written electronic messages are fo

答案是：A

下列陈述正确的是：
A.All business messages should promote good will.
B.The supporting information contains the main idea

答案是：A

下列陈述正确的是：
A. In direct order, the main idea precedes its supporting information.
B.Generally, business communica

答案是：A

下列陈述正确的是：
A.Businessman is a biased word.
B.Actress is an unbiased word.
C.Formal reports usually are writt

答案是：A

下列陈述正确的是：
A.Flight attendant is unbiased words.
B.Supervisor is a biased word.
C.There are two participants i

答案是：A

下列陈述正确的是：
A.In good business writing, the writer sometimes addresses the receiver by name.
B.In business commun

答案是：A

下列陈述正确的是：
A.Transitions connect sentences and paragraphs by showing relationship between them.
B.A paragraph mus

答案是：A

下列陈述正确的是：
A.The most common errors found when proofreading are word / letter omissions or additions, transposed let

答案是：A

下列陈述正确的是：
A.Omit TO, FROM, DATE and SUBJECT in the simplified memo format.
B.Once you run your word processor’s

答案是：A

______ communication that helps to develop a better relationship between you and your receiver builds goodwill.
A.

答案是：A

A conversation between supervisors of differing departments is a ________ communication.
A.downward
B.upward <

答案是：C

A documents can create a (an) ______ barrier if it is smudged, contains errors in content, spelling, or grammar.
A

答案是：A

A memo telling employees that the new supervisor is Beth Kirk is to
A.advise
B." inform
C."
D.record

答案是：B

A of an effective team is not afraid to question ineffective techniques or strategies. He or she is always trying to imp

答案是：C

According to the course book, which of the following statements is NOT true in letters that contain neutral or positive

答案是：B

Communication skills include the ability to use language accurately—______.
A.use proper grammar
B.choose words

答案是：C

Cross-culture communication is _____ by which two individuals who do not belong to the same culture communicate with eac

答案是：A

Diverse group are better at ______.
A.problem solving
B.decision making
C. Both A and B

答案是：C

How can you keep messages simple and short?
A.Pronounce words carefully.
B.Use short, simple sentences.
C.

答案是：C

If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________.
A.believe the non

答案是：A

In a letter, “Sincerely yours” is ________.
A.the complementary close
B.the salutation
C.the letter address

答案是：A

In intimate or important personal situations, your ability to say exactly what you feel is essential ______ your success

答案是：C

In the communication process, which of the following is a major responsibility of the receiver?
A.analyzing the sen

答案是：B

Information is one of ______ we have.
A.the most valuable resources
B.the more valuable resource
C.the mos

答案是：A

Technology has had a tremendous impact ______ the way messages are created and edited.
A.in
B.on
C.to

答案是：B

The end of the minutes should show the signature of______.
A.the person who presided over the meeting
B.the pers

答案是：C

The heading of a memo in traditional format consists of______.
A.TO, FROM, DATE, and TOPIC lines
B.TO, FROM, DAT

答案是：B

The mode a sender selects to send a message is called ______.
A.information
B.channel
C.feedback

答案是：B

The parts of an informal report are ______.
A.the opening
B.the body
C.Both A and B

答案是：C

The team gets complete support from all levels of management.
A.The team gets complete support from all levels of m

答案是：B

There are at least ______ different cultures in the United States.
A.100
B.200
C.300

答案是：C