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第1题

Diverse group are better at ______.
A.problem solving
B.decision making
C. Both A and B
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第2题

How can you keep messages simple and short?
A.Pronounce words carefully.
B.Use short, simple sentences.
C.
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第3题

If verbal and non-verbal symbols in the sender’s message conflict, receivers generally ________.
A.believe the non
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第4题

In a letter, “Sincerely yours” is ________.
A.the complementary close
B.the salutation
C.the letter address
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