Being anmanager means knowing when to use the right management style.
A. affective
B. valid
C. effective
答案是：C. effective
Young people can learn how entrepreneurship works by
their own companies.
A. operate
B. operating
C. being operating
答案是：B. operating
I didn.t know you ______ a previous supplier.
A. were
B. be
C. are
答案是：A. were
Kathy，I.d like you to meet Maggie Jacobs.
— , Maggie. You.re doing a great job.
A. I.m pleased to meet you
B. It.s gr
答案是：A. I'm pleased to meet you
Sometimes a situation willa direct style of management.
A. call up
B. call for
C. call on
答案是：B. call for
Finally, they return theto the people who bought shares in the company.
A. cost
B. price
C. profits
答案是：C. profits
Importing and exporting is transferring goods from one country to another while attention _to the laws and requirements
答案是：B. paying
Importing and exporting is transferring goods from one country to another while paying attention to the laws and require
答案是：1B、2A、3A、4C、5B
―By the way, what do you want me to do there?
―___________________
A. Take it easy.I.ll be there on time.
B. Thank yo
答案是：C. You have to give a presentation on what our products are.
You are Susan.Your company will hold an opening ceremony for a new factory.You are asked to write an invitation letter t
答案是：Mr.David:
This is Susan. Our company will hold the groundbreaking ceremony of the new factory. Because you are an
important customer of our company,we sincerely invite you to participate in the groundbreaking ceremony of our new factory.
The time of the groundbreaking ceremony:8:00 am on July 6,2018;
The location of the groundbreaking ceremony: Baofeng County Industrial Cluster District,Henan Province.
Hope that I will receive your reply soon!
Susan
July 1,2018
Write a complaint letter.You just bought a smartphone and found that the phone doesn.t work properly.You may
include th
答案是：Dear XXX,I bought a XXX mobile phone from your website on June 1.You promised that this mobile phone is the best in your store with the latest features.You also guarantee that it has a one-year warranty period.
However,you know that the mobile phone will not work normally after a week.I don't want to complain too much here.What I want is a new replacement.
Thank you for your quick and proper reply.Thank you for your quick and proper reply.Thank you and
regards,xxx.
参考答案二：
A letter of complaint Dear Mr./MS,Hello,this is Li Hua.I bought a Nokia mobile phone in your shopping mall on September 2.
The price is yuan. I loved it the last three days. But two days later,on the sixth day,I was chatting with my friend
on the phone in the morning.
Suddenly,I couldn't hear my friend's phone call.He couldn't hear me.I dial again and again,but I can't get the number.
Now I try again,but I can't get through. I believe there must be something wrong with the mobile phone. Now
I'm writing to tell you that I want you to change one so that I can get your reply.
Suppose you are Simon.You purchased a Sony digital camera from Amazon.com and found that there were
scra
答案是：Dear Sales Manager,
My name is Simon. A few days ago I bought a Sony digital camera from Amazon.com.After receiving the camera,I found scratches on the screen and it could not be used normally.I strongly requested the company to
replace me with a new camera.
I hope my complaint can get the company's attention and be resolved as soon as possible!
Complainant:Simon
December 30,2019
Suppose you are Henry.Last month,you bought a Canon digital camera from JD.com and found that the lens didn.t w
答案是：Dear Sales Manager,
This is Henry. Last month,I bought a Canon digital camera on JD.com. When the new camera arrived,I found that the lens was not working properly and there were some scratches on the screen.I strongly request the company to replace my camera and compensate me according to the contract or give me a 10% discount.
I hope my complaint can get the company's attention and be resolved as soon as possible!
Complainant:Henry
December 30,2019
Suppose you are Henry.Last month,you bought a Canon digital camera from JD.com and found that the lens didn.t work prope
答案是：Dear Sales Manager,
This is Henry. Last month,I bought a Canon digital camera on JD.com. When the new camera arrived,I found
that the lens was not working properly and there were some scratches on the screen.I strongly request the company to replace my camera and compensate me according to the contract or give me a 10% discount.
I hope my complaint can get the company's attention and be resolved as soon as possible!
Complainant: Henry
Suppose you are the manager and write a recommendation letter for Miss Helen Miller according to the following inf
答案是：Dear Sir or Madam:
Ms.Helen Miller is an employee of our company. From July 2006 to December 2014,I worked in the export department of our company for more than 8 years,and now I have resigned due to personal reasons.
Her character and strengths: hardworking,honest and reliable,excellent communication skills and independent and efficient work efficiency,able to get along well with people of all ages.
If you can consider my suggestion to interview and hire her,I would be very grateful.
Tianma Company Manager Wang
December 30,2017
Write a recommendation letter for Miss Helen Joyce who has been working in your company for 5 years. You may include the
答案是：参考答案：
Dear Sir or Madam
Miss Helen Joyce has been working in our company for 5 years.She has a wealth of work experience,superb
work skills,and a good team spirit; she can get along with other employees,obey the leadership,work steadfast
and dedicated,and have outstanding work performance; due to the long-term separation of husband and wife
and leaving in our company. I hope your company can interview and hire her.
If you can consider my suggestion and attract your attention,I would be very grateful.
sincere regards
Write a recommendation letter for Li Hua who has been working in your company for 5years.You may include the information
答案是：To whom it may concern:
It's my pleasure to recommend Li hua to you.He is one of the most outstanding employees of mine and has
worked in my company for about five years.
Li hua is an enthusiastic and progressive young man with extremely high potentiality. During the work,he gets along well with his colleagues and has achieved great resualts.Unfortunately,for the consideration of his
family,he had to resign from our company.
I'm certain that Li hua will make great contribution to your company in the future and I strongly recommend him for this position. Your favorable consideration will be highly appreciated.If further information regarding
him is needed,please feel free to contact me.
Yours sincerely
******
参考答案二：
Dear Sir or Madam:
Li Hua has been working in our company for 5 years.He has a wealth of work experience,superb work skills
and good team spirit; he can get along with other employees,obey the leadership arrangements,work hard,and have outstanding work performance; he has left our company because of the long-term separation of his
husband and wife.
I hope he can be interviewed and hired by your company.
If you can consider my suggestion and get your attention,I would be very grateful.
sincere regards
Write a covering letter.You are Helen Joyce and you want to find a job during the summer vocation.You may include the in
答案是：参考答案一：
Dear Sir or Madam,
I am writing this letter to apply for the position that you have advertised in the newspaper.I'm truthfully looking
forward to a job this summer,so that I could gain precious working experience and make some money at the mean time
My name is Helen Joyce,17 years old ,and I'm currently studying hotel Management in **** University. Last summer,I worked in ***** Hotel vacation and received highly remarks.What's more,I have a good command of
computers and I can communicate with others fluently in English.I believe I have the ability to overcome the
difficulties encountered at work.I would be greatly appreciated if you can offer me the opportunity to be interviewed.
Thank you for your consideration. I'm looking forward to hearing from you.
Yours
Helen
参考答案二：
Dear Sir/Madam:
The summer vacation is coming soon.I really want to find a job in your company during the summer
vacation.On the one hand,I can improve my work practice ability through work,and on the other hand,I can also have a certain income to achieve the goal of work-study.
I graduated from Pingdingshan College with a major in Chinese Language,and now I am studying
administration undergraduate at Pingdingshan Radio and Television University of the Open University of China. I have used vacations as a substitute teacher for many times in training institutions in Pingdingshan City.
I hope I can get an opportunity for a personal interview. Thank you for your consideration.
Sincerely yours.
Helen Joyce
bearing the uncertainties that are part of the marketing process.
A. initiates
B. innovates
C. involves
答案是：C. involves
The boss suggested ____ (hold ) a meeting and it suggested that he ____ (interest) in our plan.
答案是：holding,was interested
They had nothing to do but _____.
A: to wait
B: waiting
C: waited
D: wait
答案是：D: wait
One can always manage to do more things，______ full his schedule is in life.
一个人总能设法做更多的事情，无论他生活中的日程安排得多满。
答案是：答案：no matter how。no matter how无论如何，引导让步状语从句。故填：no matter how.
一个人总能设法做更多的事情，无论他生活中的日程安排得多满。
In my opinion, if we___________some new products for young people, we.ll have a bigger market share.
A. come across wi
答案是：B. come up with
听录音填空，学习与营业税登记相关的知识。
播放
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Picture-in-Picture
If you.re starting a new business, you can register
答案是：Online
form
tax
apply
trader
contact
details
public
选词填空，了解物流师的职责。
1．I would like to know about 回答
the of your freight forwarding business.
2．We have subsi
答案是：coverage
ports
logistics
airline
delivery
submit
根据物流行业的职责，将单词与相应词义进行匹配。
单词选项：
A.inventory management
B.purchasing
C.transportation
D.warehousing
答案是：C E A D B
再读一遍回函，给下面的问题选择正确的答案。
题目：
1．The recipient of the letter:回答
2．The writing purpose of the letter:回答
3．
答案是：G D A B C E F
What are the soft-selling examples mentioned in the text?
答案是：参考答案：
· Distribute free samples.
· Recommend products between friends.
· Humor is used to attract people's attention and get them interested in the products or services.
What are the common ways to do hard sell?
答案是：参考答案：
· Demonstrate a product's features.
· Explain why people should buy it.
· Tempt people to buy by price-increase policy.
How do you define soft sell?
答案是：参考答案：Soft-selling tries to build trust with consumers — instead of giving pressures to people, soft sell approach just recommends a product and lets the consumers make their own decisions.
What is the passage about?What is the passage about?
答案是：参考答案：The passage explains two useful selling strategies — hard sell and soft sell.
What is meant by SWOT?
A firm must be aware of its 回答
, 回答
, the opportunities and 回答
it faces in the
答案是：strengths
weaknesses
threats
What is a place?
The product must be available to customers through the most cost effective channels of 回答
. A c
答案是：distribution
end-users
outlets
What is promotion?
The product is presented to customers through advertising (e.g. TV 回答
, radio spots, newspape
答案是：commercials
posters
labels
materials
What is price?
The product must be priced so that it 回答
effectively with 回答
products in the same market.
答案是：competes
rival
What is a product?
The product is not just an assemble set of component : it is something customers buy to 回答
a
答案是：satisfy
Image
design
What is the marketing mix?
The marketing mix consists of “the four Ps”: providing the customer with the right回答
答案是：
product
price
promotion
place
The daily limit is USD $4, 000 worth of RMB.
答案是：答案：每日限额是等价于 4,000 美元的人民币。
Usually a service fee is charged for withdrawals above 3, 000 yuan.
答案是：答案：通常情况下，提款超过 3,000 元要收取服务费。
In addition, you are required to provide the Bank with your Social Security Number and two valid identification document
答案是：答案：此外，你需要向银行提供你的社会安全号码和两个有效身份文件。
Of course, a minimum deposit requirement is needed for both the USD and the RMB accounts.
答案是：答案：当然，美元账户和人民币账户都有最低起存款要求。
We.ll 1 回答 you as soon as it comes.
答案是：正确答案是：contact
Please 回答 your name in the blank space below.
答案是：正确答案是：sign
I.m afraid I didn.t quite 回答 that.
答案是：正确答案是：catch
And could you give me your 回答 here?
答案是：正确答案是：signature
Then please just fill in this form with your name and 回答 in capital letters.
答案是：正确答案是：1
The bank will give you a 1 回答 book and you can take money out when you need it.
答案是：正确答案是：check
Then you.d better open a 回答 account.
答案是：正确答案是：current
I.d like to have the money 回答 into an account.
答案是：正确答案是：paid
You can 1 回答 your embassy of your account number so that your money can be transferred directly.
答案是：正确答案是：inform
I.d like to open an 回答
答案是：正确答案是：account
听这段录音，在空白的地方填上正确的单词。
播放
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剩余时间 -0:53
Picture-in-Picture
Recently, BOC was 回答
by the State Administ
答案是：approved
launch
obtained
engage
support
offer
If you want to speed up a project and choose the best process for completing that project, you can resort to .
选择一项：
答案是：正确答案是：team work
When people in your team know where they fit in the big picture, they are more likely to be to complete the task.
选择一
答案是：正确答案是：inspired
Which of the following can.t be inferred from the passage?
选择一项：
A.
The management style is likely to change beca
答案是：正确答案是：The management style is likely to change because the manager has been replaced.
Which of the following is NOT mentioned as a focus of different management styles?
选择一项：
A.
People
B.
Proje
答案是：正确答案是：Customers
Being an effective manager lies in knowing the right.
选择一项：
A.
skills
B.
management style
C.
knowledg
答案是：正确答案是：management style
How did Maggie Jacobs evaluate Ben Guo.s work?
选择一项：
A.
You.re doing an excellent job. I must say I have a great
答案是：正确答案是：You're the one responsible for those outstanding sales figures I've seen.
What is the relationship between Kathy Chen and Richard?
选择一项：
A.
The new Regional Manager and the Plant Head.
答案是：正确答案是：The Financial Officer and the Plant Head.
What didn.t Richard say when he introduced Maggie Jacobs to his co-workers ?
选择一项：
A.
Let me introduce our new pa
答案是：正确答案是：Let me introduce our new partner to you.
What did Richard say when he saw Maggie Jacobs again?
选择一项：
A.
It.s great to see you again.
B.
I.m happy to
答案是：正确答案是：It's great to see you again.
How did Maggie Jacobs come to the plant?
选择一项：
A.
By train.
B.
By air.
C.
By taxi.
答案是：正确答案是：By air.
Two laboratories of Research and Development are both in the headquarters.
选择一项：
对
错
答案是：正确答案是“错”。
The Research and Development isn.t a separate department.
选择一项：
对
错
答案是：正确答案是“错”。
The Human Resources Director reports to the Training Manager.
选择一项：
对
错
答案是：正确答案是“错”。
The company.s administrative departments are located in its headquarters.
选择一项：
对
错
答案是：正确答案是“对”。
One thousand people are employed in two different plants of the company.
选择一项：
对
错
答案是：正确答案是“错”。
阅读下面的句子并选择正确的汉语翻译。
题目：
1. Having a healthy snack on hand, like a granola bar or fruit can help your blood sug
答案是：B D C A
Engaging in a quick conversation with a high-energy colleague can always make you exhausted.
选择一项：
对
错
答案是：正确答案是“错”。
Taking a vacation is always a good way to get relaxation and refreshment.
选择一项：
对
错
答案是：正确答案是“对”。
Snacks may be helpful in keeping you going but they can be dangerous if you take too much of them.
选择一项：
对
错
答案是：正确答案是“对”。
In order to force yourself to move around in the office, you should send emails as few as possible.
选择一项：
对
错
答案是：正确答案是“对”。
Drinking water can make you feel tired.
选择一项：
对
错
答案是：正确答案是“错”。
学习如何谈论差旅事宜，选择正确的词或短语填入相应的位置。
1．The taxi driver took me all the way to the airport. I didn.t give him a 回答
.
答案是：tip
check-in desk
hand luggage
excess baggage
aisle
seat blet
connection
reservation
Volunteers of Junior Achievement teach about the American and world economies and business operations.
选择一项：
对
错
答案是：正确答案是“对”。
Junior Achievement has been worldwide since 1919.
选择一项：
对
错
答案是：正确答案是“错”。
Classes during school hours have been available in Junior Achievement for more than 60 years.
选择一项：
对
错
答案是：正确答案是“错”。
Junior Achievement was started by two business leaders in Massachusetts.
选择一项：
对
错
答案是：正确答案是“错”。
This passage is about Junior Achievement, an international movement to educate young people about businesses and economi
答案是：正确答案是“对”。
Obviously, you need to pay special attention to your safety or privacy using online banking.
选择一项：
对
错
答案是：正确答案是“对”。
Online banking is more convenient than using the automated phone service.
选择一项：
对
错
答案是：正确答案是“对”。
Online banking is the quickest way to check and see if a transaction has cleared your history.
选择一项：
对
错
答案是：正确答案是“错”。
Most banks have a section in which you set up your own business.
选择一项：
对
错
答案是：正确答案是“错”。
Online banking refers to banking systems where you can carry your business over the Internet on any website.
选择一项：
对
答案是：正确答案是“错”。
A letter of ________ is a document issued by a financial institution.
选择一项：
A.
credit
B.
complaint
C.
答案是：A.
credit
We are a large chain of retailers and are looking for a manufacturer ______ could supply us with a large quantity of sma
答案是：A错
Our terms of payment are normally 30-day bill of exchange, documents_______ payment.
选择一项：
A.
against
B.
fo
答案是：A.
against
— We would like to place an order for some of your C&Z desk units.
— __________________
选择一项：
A.
Thank you ver
答案是：A.
Thank you very much. We keep a large supply in stock.
阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）
International trade is the exchange of goods and services between count
答案是：T F F T F
International trade is the _________ of goods and services between countries.
选择一项：
A.
change
B.
exchange
答案是：A错
International trade gives consumers and countries the opportunity to ________ goods and services not available in their
答案是：A错
After having seen the _________ and samples, Jenny makes the specific inquiry.
选择一项：
A.
category
B.
catalog
答案是：B.
catalog
— What is it in particular you.re interested in?
— .
选择一项：
A.
Your kitchenware, I suppose
答案是：A.
Your kitchenware, I suppose.
— What about the commission?
—
选择一项：
A.
It’s a general practice everywhere else.
B.
答案是：C.
I’m afraid you have to tell me, first, how large your order is going to be.
The Basics of Import and Export
Importing and exporting is transferring goods from one country to another while pay
答案是：T T F F F
The payment is made by an irrevocable _______ letter of credit in our favor.
选择一项：
A.
light
B.
bright
答案是：A错
All the prices on the list are subject ________ to our final confirmation.
选择一项：
A.
to
B.
at
C.
on
答案是：A.
to
Importing and exporting is transferring goods from one country to another while _______ attention to the laws and requir
答案是：A错
— What does CIF refer to?
—
选择一项：
A.
It refers to cost, investment and freight
答案是：C.
It refers to cost, insurance and freight
—
— It includes merchandise, packaging and shipping, duty if required, any taxes and insur
答案是：B.
What does the estimate include?
That can lead _______ a bigger personal income-tax bill.
选择一项：
A.
to
B.
on
C.
in
答案是：A.
to
We are engaged in the development of real ________.
选择一项：
A.
establishment
B.
state
C.
estate
答案是：A错
It does in the ________ of transfer of intangible assets or immovable property.
选择一项：
A.
circumstances
B.
o
答案是：C.
case
—
— According to law, they refer to transportation, construction, finance, insurance and t
答案是：C.
What do you mean by taxable services?
阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。
Accounting errors will happen from time to time, but many common accounting mi
答案是：F T T F T
It means you can ________ online with us.
选择一项：
A.
transact
B.
transport
C.
translate
答案是：A.
transact
—
— They refer to the royalties, including patent right, copy right, trademark right, and
答案是：A.
What are intangible assets?
Generally _________, business tax is based on taxable services, the transfer of intangible assets and sale of immovable
答案是：C.
speaking
________ you have said is very important to us.
选择一项：
A.
What
B.
That
C.
Whose
答案是：A.
What
If the case reaches the criminal limit, the taxpayer my be accused _______ criminal responsibilities.
选择一项：
A.
at
答案是：C.
of
—
— For individual income tax, it is within the first 7 days.
选择一项：
A.
What do
答案是：B.
What is the deadline for tax declaration?
阅读下面的文章，根据文章内容给题目选择正确的答案。
No matter how small your business is and what industry you are in, your company has asset
答案是：1.B 2.A 3.C 4.C 5.A
According to law, taxable services refer to transportation, ________, finance, insurance and the like.
选择一项：
A.
i
答案是：B.
construction
Assets appear on your balance ________.
选择一项：
A.
sheet
B.
flow
C.
statement
答案是：A.
sheet
Does that include the turnover_________ in advance?
选择一项：
A.
to receive
B.
received
C.
receiving
答案是：A错
— What is the criminal limit?
—
选择一项：
A.
The amount exceeds 10% of the amount that he sh
答案是：
A.
The amount exceeds 10% of the amount that he should declare.
— __________________
— Alright, I will try my best.
选择一项：
A.
Do you know about business tax?
B.
What do
答案是：C.
Can you give me a brief introduction about business tax?
二、翻译（每题10分）
1. After a commercial transaction is done, logistics will carry out the transfer of goods from the seller
答案是：B A C B A
1.答案：B
解析：动词carry out 意为“执行”；名词transfer 意为“转移”，如果按字面意义直译，不符合汉语和物流术语的表述，可以译为“运输，传递”；名词manner在此句中作“方式”解，in the most effective manner意为“以最有效的方式”，所以答案是B。
2.答案：A
解析：短语in stagnation意为“处于停滞状态”；transfer process意为“流转过程”；the storage of logistics意为“物流存储”，所以答案是A。
3.答案：C
解析：短语distribution processing 意为“配送加工”；packages意为“包装”，所以答案是C。
4.答案：B
解析：连词that引导的是定语从句，修饰facts，在译成的汉语中，将定语从句放置先行词facts之前，译成“供供应链管理者决策的事实”，所以答案是B。
5.答案：A
解析：介词with引导的短语在句中作伴随状语，意为“随着中国经济的快速发展”；动词expand意为“扩大，发展”，所以答案是A。
— Don.t hesitate to click on our website when you need us.
— . Thank you.
选择一项：
A.
Yeah,
答案是：B.
Sure, I will
二、阅读理解（每题10分）
阅读下面的文章，根据文章内容给题目选择正确的答案。
The Importance of Information in the Supply Chain
Information is impo
答案是：B A C B B
解析：
1. 这是一道细节题。本题考查信息重要性的程度。第一段的最后一句话告诉读者，没有信息，经理只能盲目地做出决断，所以选B。
2. 这是一道细节题。第二段第三句话表明，信息技术是供应链管理的耳目，能获取和传递必要信息以便做出明智的决断，所以选A。
3. 这是一道细节题。第三段详细说明了及时、精确的信息之所以如此重要的四个原因，所以答案为C。
4. 这是一道推断题。文章第一段第二句话Without information, a manger will not know what customers want…，言外之意，有了信息，经理就能了解客户所需，也就能很好地为客户服务了。选项A只是涉及“订购芯片”一个例子；选项C没有提到，所以答案是B。
5. 这是一道主旨题。本文主要讲述了供应链中信息的重要性，所以选B。
目前为：
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