Under no circumstance _____ to tell lies to the public. 选择一项： A. the companies are allowed B. are the companies all

答案是：B. are the companies allowed

We have to ______ our annual work report to the manager next week. 选择一项： A. hand in B. hand out C. hands up

答案是：A. hand in

— ? —It will take at least two weeks. 选择一项： A. How soon will you finish our annual report B

答案是：A. How soon will you finish our annual report

To communicate precisely what you want to say, you have to frequently need to define key words.回答 A. 要简明扼要地表达本意，就必须

答案是：C

Having patience with your customers and with yourself will go a long way in winning over hostile customers.回答 A. 对顾

答案是：B

You will do everything within your power to try and resolve the situation.回答 A. 你会在权利范围内尽一切努力解决问题。 B. 你会在意志范围内尽一

答案是：A

Angry customers tend to aim their dissatisfaction and complaints at staff members.回答 A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。

答案是：A

Focus groups are representatives of customers whose job is to provide you with information on their needs and preference

答案是：C

It is only by agreeing with their view point and that you will resolve the situation and send the customer away

答案是：A. suggesting a possible solution

We feel with the inconvenience the service center brought us. 选择一项： A. disappointed B. worried C. surpr

答案是：A. disappointed

—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant? —Waiter

答案是：A. I’m really sorry about that.

二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Xiaoyan, I thought you’d like to know what has happened to your report abo

答案是：F,F,F,T,T

You’d better have your hair _____ before going to your friend’s wedding. 选择一项： A. cutting B. cut C. to cut

答案是：B. cut

I like cooking for my friends in free time. 选择一项： A. me B. my C. mine

答案是：B. my

— Can you stay here longer? — , but I have to be back tomorrow. 选择一项： A. I’d love to B. No,

答案是：A. I’d love to

— How do you like living in Beijing? — . 选择一项： A. It’s different from living in America B. I

答案是：C. I love it. Beijing is such a beautiful city

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 The qualities of a good questionnaire It should be noted that one does n

答案是：A,A,C,B,A

The Jiahe Community Service Center is about to ______ service for residents. 选择一项： A. provided B. provide C. prov

答案是：B. provide

Questionnaires are not suitable_____some people. 选择一项： A. in B. for C. with

答案是：B. for

— Our company is doing a customer service questionnaire .May I take you a moment? — . 选择一项：

答案是：B. By all means

Use These 5 (of 10) Tips to Start Your Event Planning Career Step 1 – Get experience and volunteer your time in diffe

答案是：F,F,T,F,T

At the end of the day, you want all attendees _____ your event to remember this key message that you’ve spent a long tim

答案是：C. leaving

I think what should be done is to create more job opportunities for students.

答案是：A．我认为我们更需要为学生们创造更多的工作机会。

— Your plan is perfect and I believe that it will be a great success . — ________________ 选择一项： A. Yes, it is. B

答案是：B. Thank you very much.

They have disagreement on the plan of celebrating the founding of the community.回答

答案是：B. 他们对庆祝公司成立的方案有异议。

Will you be involved in opening the new office?

答案是：B. 你会参与开设新办公室的工作吗？

When you start a job,you must stick to it

答案是：A. 一旦你开始了一件工作，你就得持之以恒。

We can’t possibly get the work done by October. 回答

答案是：A. 十月份前我们不可能做完这项工作。

Write the telephone number down you forget. 选择一项： A. on case B. in case C. under case

答案是：B. in case

Participants have _____the Productivity Analysis Worksheet. 选择一项： A. completing B. been completed C. completed

答案是：C. completed

Cross training is training an employee to do a different part of the organization.s work. Training worker A to do the ta

答案是：F,T,T,T,F

According to theirfeedback sheets, the participants are all _____with the training. 选择一项： A. satisfied B. satisfyi

答案是：A. satisfied

Anyone who has worked here for over three years is for sick pay. 选择一项： A. veteran B. eligible C. similar

答案是：B. eligible

The training is _____positive results on the job they are presently _____. 选择一项： A. brought about, doing B. bringin

答案是：B. bringing about, doing

—______________________ —In total, it should be about 15,000 RMB for the three-daytraining. 选择一项： A. How much hav

答案是：A. How much have you budgeted for the training?

二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Cross training is training an employee to do a different part of the organiza

答案是：F,F,T,T,F

American young people would rather ______ advice from strangers. 选择一项： A. get B. getting C. got

答案是：A. get

二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1. The old saying “practice makes perfect” applies to interviewing too. 回答 A．古话

答案是：B,B,A,C,A

Hiring the right employee ________ you ________ a thousand times over in high employee morale. 选择一项： A. pays…off B

答案是：C. pays…back

Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxie

答案是：B,B,A,A,B

The candidate should dress in a manner that is appropriate to the position ________ he is applying. 选择一项： A. for whi

答案是：A. for which

—May I ask you why you left the former company？ — 选择一项： A. Because I.m very co-operative an

答案是：B. Because I want to change my working environment and seek new challenges.

These tips may help you avoid ________ bad employees for your company. 选择一项： A. to hire B. hiring C. hire

答案是：B. hiring

— — My name is Helen, and I was born in 1980. My major was electrical engineering. 选择一项： A.

答案是：A. Tell me your name, please.

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 There are more ants than any other kinds of land animals in the world. They

答案是：B,A,C,C,A

—Would you like to go to the concert with us? — _________________, but I’ve promised to help Jim with his Chinese. T

答案是：C. I wish I could

He is ________ this company. 选择一项： A. in charge of B. in the charge of C. under the charge of

答案是：A. in charge of

Good Communication Skills - Key to Any Success Good communication skills are the key to success in life, work and rel

答案是：F,F,F,T,T

—I’m terribly sorry that I’ve spilled some coffee on the table. — _________________. 选择一项： A. I don’t care B. It

答案是：B. It doesn’t matter

―Whose textbook is this? ―It _______ John’s. It has his name on it. 选择一项： A. can’t be B. must be C. might be

答案是：B. must be

One day, our dreams will ____________ reality. 选择一项： A. turn out B. turn into C. turn away

答案是：B. turn into

将撰写工作报告的步骤进行排序。 A. Write subsection-level outlines. B. Write section-level outlines. C. Write the whole report

答案是：D,B,A,E,C,F

The staff members discuss the management of the center, and put forward suggestions for improvement of the community.

答案是：D,F,E,A,B,C

Melinda:Mike, our department will hold 回答 session. Shall we discuss the budget now? Mike:Yes. How much have you

答案是：an on-the-job training，budgeted，the three-day training，8,500 RMB，are required to，medium-sized，food expenses，a little room

Melinda is talking with Helen about selecting candidates for interview. Melinda: Helen, how many candidates have 回答

答案是：submitted，examine，make a shortlist，remind，one by one，inform，prepare for，when and where

Qiaoxiang Community Service Center is going to launch a physical exam program for the staff this year. On behalf of the

答案是：Administration，heard，honor，provide，consider，stomach，sugar，prepare

a report about the event

答案是：write

the event to ensure that every detail meets the client.s requirements

答案是：moniter

changes if clients find the event plan is not so realistic

答案是：make

the event, including time, location, and cost

答案是：plan

with clients to understand the purpose of the meeting or event

答案是：meet

What will Melinda do after the conversation? 选择一项： A. Go over interview questions. B. Telephone all candidates for

答案是：正确答案是：Prepare a recruitment advertisement.

What does George think is the first impression people have of the company? 选择一项： A. The secretary.s family backgroun

答案是：正确答案是：The secretary's professional demeanor.

George thinks the following skills should be taken into account for a good secretary EXCEPT _________. 选择一项： A. comm

答案是：正确答案是：finance management skills

What qualification does Melinda put as the first requirement for a good secretary? 选择一项： A. Degree. B. Interest. C

答案是：正确答案是：Degree.

Which department wants to recruit a secretary? 选择一项： A. The Marketing Department. B. The Accounting Department. C.

答案是：正确答案是：The Marketing Department.

二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 An annual report of a company provides information about its business perform

答案是：TFTTT

The investor should be aware of the limitations of the financial statement analysis ____ the annual report. 选择一项： A

答案是：A. based on

The new year is just _________. 选择一项： A. in corner B. around the corner C. outside the corner

答案是：B. around the corner

—Good morning, Sunshine Community Center! May I help you? — . 选择一项： A. I’d like to book one a

答案是：C. I need a plumber to repair the water pipe in my kitchen

— ? — It costs us ten thousand dollars. 选择一项： A. How many does the printing of the annual re

答案是：C. How much does the printing of the annual report cost

—Would you mind answering some questions about your annual report? 　　 — ________.　　 选择一项： A. Yes, with great plea

答案是：C. No, as long as it doesn’t take long

二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Feedback from your customers is very important. The more information you have

答案是：FTFTF

I don’t know . I just arrived here two minutes ago. 选择一项： A. what’s going on B. how is going on C. who is

答案是：A. what’s going on

We are under ______ to finish the task within such limited time. 选择一项： A. line B. pressure C. expectation

答案是：B. pressure

—Hello, is that service center? The elevator of our apartment doesn’t work. — 选择一项： A. Oh, I

答案是：B. Sorry, I’ll have it checked out at once.

— — Neither do I. Look at our community, it is such a mess. 选择一项： A. Our service center d

答案是：B. I really don’t think our service center is satisfying.

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Everyone wants to healthy and happy. When illness does come, the whole fami

答案是：BCACA

Her article is ____ in her class. 选择一项： A. better B. well C. the best

答案是：C. the best

I have coffee breakfast time. 选择一项： A. at B. in C. on

答案是：A. at

— This jacket is so good. ? — It’s 200 yuan. I can give you special 20% discount on it. 选择一项：

答案是：B. How much is it

— I am sorry. Now what were we talking about? — . 选择一项： A. Never mind B. I don’t remember, e

答案是：C. You were saying that you used to be a teacher

— What do you think of your mother’s advice? — . 选择一项： A. It doesn’t fit us, actually B. No

答案是：A. It doesn’t fit us, actually

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Questionnaires can be a simple way to get to know your audience’s opinions.

答案是：CCAAB

Where are you used to____ vegetables? 选择一项： A. buy B. bought C. buying

答案是：C. buying

You need to _____ those questionnaire papers for your company. 选择一项： A. hand out B. hand in C. hand on

答案是：A. hand out

— Would you mind filling the questionnaire for me? — ________________ 选择一项： A. No problem. Just give me your ques

答案是：A. No problem. Just give me your questionnaire.

— ? —Twice a week. 选择一项： A. How often do you use our company’s product B. When did you buy

答案是：A. How often do you use our company’s product

— Thank you very much for answering our questions. It really helps our market research a lot. — ________________

答案是：B. It’s my pleasure.

二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。 1. Whether it’s an anniversary, a sporting event or a retirement party, and no matte

答案是：ABACA

They have disagreement __the plan of celebrating the founding of the community. 选择一项： A. on B. in C. /

答案是：A. on

Are you familiar ______the saying, “it’s not what you know, but who you know”? In event planning, networking is key!

答案是：A. with

— Let’s make plan first for our events, shall we?. — ________________ 选择一项： A. Yes, we do. B. OK, let’s do it.

答案是：B. OK, let’s do it.

— How do you think of the theme of our event? — ________________ 选择一项： A. It’s pretty good. B. I feel so sorry

答案是：A. It’s pretty good.

— What kind of event are you going to plan? — 选择一项： A. I am a student. B. A birthday party

答案是：B. A birthday party for my brother.

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Want to keep your staff motivated about learning new concepts? The quality

答案是：ACBBC

We need to carry out a proper （ ） of the new system. 选择一项： A. specialist B. tuition C. evaluation

答案是：C. evaluation

—______________________ —It might be a good idea to read some simplified books first. 选择一项： A. Have the books be

答案是：C. What books would you recommend?

—Should I leave earlier tomorrow morning? —______________________ 选择一项： A. Yes, it’s better to leave earlier to a

答案是：A. Yes, it’s better to leave earlier to avoid the morning traffic.

—Any suggestions for the project? —______________________ 选择一项： A. I need your advice on it. B. I advise you to

答案是：B. I advise you to put more hands in this project.

二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Hiring the right employee is a challenging process for a company. A bad hire

答案是：TFFTT

Hiring a good employ may cost much money and time, _______, it can win much more for the company in future. 选择一项： A.

答案是：C. however

I’m writing to ________ a position as a computer engineer in your company. 选择一项： A. thank for B. wait for C. appl

答案是：C. apply for

— ？ — I have worked for IBM for 3 years. 选择一项： A. Do you like your work in IBM? B. What is y

答案是：B. What is your working experience?

—What starting salary do you expect? — 选择一项： A. I.d like to start on Monday next week. B. I

答案是：C. I'd like to start at ￥5000 a month.

— Hi, Helen, I’ll have an interview tomorrow. I’m afraid I can’t make it. — 选择一项： A. Sure, y

答案是：A. Sure, you can. Take it easy.

5. The main purpose of the passage is to 回答 . A. explain some information about ants B. show the difference bet

答案是：A. explain some information about ants

4. According the passage, which of the following statements is TRUE?回答 A. The number of ants is the most in the wor

答案是：C. Ants are useful to human on some conditions.

3. The red ants attack the black ants’ home because 回答 . A. black ants are better soldiers B. red ants are stro

答案是：C. they don’t have workers of their own

2. According to the passage, what do we learn about the ants’ enemies?回答 A. They are of many kinds. B. They are

答案是：A. They are of many kinds.

二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 There are more ants than any other kinds of land animals in the world. They

答案是：B. Soldier ants.

He says what he thinks and does what he wants to do, ________ other people’s feelings. 选择一项： A. according to B. re

答案是：B

His action is always ______ with his words． 选择一项： A. constant B. continuous C. consistent

答案是：C

— Do you mind if I record your lecture? — _________________. Go ahead. 选择一项： A. Never mind B. No, you’d better n

答案是：C

— I was worried about my math, but Mr. White gave me an A. —_________________. 选择一项： A. That’s an easy course. B

答案是：B. Congratulations!

－How’s your mother doing? —_____________________. 选择一项： A. She is very well B. She is very kind C. She is do

答案是：A. She is very well

Which of the following statements may NOT be correct according to the text? 选择一项： a. People can know everything of t

答案是：正确答案是：People can know everything of the company from the financial statements.

Why should we have an operation analysis in the report? 选择一项： a. Because the competitors want the information. b. B

答案是：正确答案是：Because people can get general information from it.

Which of the following may NOT be included in an annual report? 选择一项： a. Recent situation. b. Business scope. c. B

答案是：正确答案是：Business secrets.

Who will be most interested in the annual report? 选择一项： a. The managers. b. The customers. c. The investors.

答案是：正确答案是：The investors.

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