What.s the purpose of writing an annual report?
选择一项：
a. To tell people to the business challenges of the year.
b.
答案是：正确答案是：To tell people the company's business performance.
Ending the report with a strong call to action will offend the readers.
选择一项：
对
错
答案是：正确的答案是“错”。
The application of visuals and charts can make the report more boring.
选择一项：
对
错
答案是：正确的答案是“错”。
The idiom “a picture is worth a thousand words” is appropriate here.
选择一项：
对
错
答案是：正确的答案是“对”。
The contents of the report should be selective.
选择一项：
对
错
答案是：正确的答案是“对”。
Before writing the report, you should gather all the work you have done over the past year.
选择一项：
对
错
答案是：正确的答案是“对”。
What will Malinda and her colleagues do when they present data?
选择一项：
a. They will narrate them.
b. They will use c
答案是：正确答案是：They will use charts or tables.
What is the highlight of the report?
选择一项：
a. Overview.
b. Future plan.
c. New policies.
答案是：正确答案是：Overview.
How will Malinda and her colleagues state problems?
选择一项：
a. They will ask questions.
b. They will use charts.
c.
答案是：正确答案是：They will make a comparison.
Which of the following item should be covered in the major achievements?
选择一项：
a. Existing problems.
b. History.
c
答案是：正确答案是：Satisfaction degree.
How many parts does the outline include?
选择一项：
a. Four.
b. Three.
c. Two.
答案是：正确答案是：Four.
Which of the following work can be included in community services?
选择一项：
a. The population growth in the community.
答案是：正确答案是：The environmental improvement of the community.
One of Melinda.s brief on future steps is________.
选择一项：
a. they should learn more about those with special needs
答案是：正确答案是：they should learn more about those with special needs
How many aspects does Melinda brief in her plan?
选择一项：
a. One.
b. Three.
c. Two.
答案是：正确答案是：Two.
Which line represents the achievements of this year?
选择一项：
a. The red line.
b. The yellow line.
c. The dotted lin
答案是：正确答案是：The red line.
Why does Peter call a meeting?
选择一项：
a. He wants his colleagues to report their achievements.
b. He has not seen h
答案是：正确答案是：He wants his colleagues to report their achievements.
Which of the following statements is TRUE according to the passage?
选择一项：
a. When the customers complain, you needn.
答案是：正确答案是：You should relax yourself and try to understand the angry customers.
When you deal with an angry customer, you should not __________.
选择一项：
a. be concerned
b. be patient
c. be amused
答案是：正确答案是：be patient
“Use your ears more than your mouth” means __________.
选择一项：
a. you should talk more than you listen
b. your ears a
答案是：正确答案是：your ears are more useful than your mouth
When a customer shouts rudely at you, you should__________.
选择一项：
a. argue back and protect yourself
b. keep calm a
答案是：正确答案是：keep calm and listen carefully to the customer
Angry customers tend to aim their dissatisfaction and complaints at__________.
选择一项：
a. those nearby
b. staff membe
答案是：正确答案是：company managers
Front-line staff have nothing to do with improving customer service.
选择一项：
对
错
答案是：正确的答案是“错”。
Questionnaires are useful in getting feedback from customers.
选择一项：
对
错
答案是：正确的答案是“对”。
It.s not necessary to know about the customers. needs and preferences.
选择一项：
对
错
答案是：正确的答案是“错”。
A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.
选择一项：
答案是：正确的答案是“对”。
Hotel customers and hotel staff think the same about breakfast.
选择一项：
对
错
答案是：正确的答案是“错”。
Is Peter satisfied with the solution?
选择一项：
a. Almost.
b. No.
c. Yes.
答案是：正确答案是：Yes.
What solution does Melinda offer?
选择一项：
a. Repair the filter.
b. Buy a new filter.
c. Clean the filter regularly.
答案是：正确答案是：Clean the filter regularly.
What.s been blocked?
选择一项：
a. The filter.
b. The whole system.
c. The switch.
答案是：正确答案是：The filter.
Who has checked the heating system?
选择一项：
a. The officers.
b. The engineers.
c. The neighbours.
答案是：正确答案是：The engineers.
Which statement is TRUE about the heating system?
选择一项：
a. It is not very cold.
b. It is already hot.
c. It is st
答案是：正确答案是：It is not very cold.
英汉匹配，练习表达常见物业投诉问题。
The air conditioner doesn.t work.
答案 1
There are great noises upstairs at night.
答案 2
The
答案是：正确答案是：The air conditioner doesn't work. → 空调不管用了。, There are great noises upstairs at night. → 晚上楼上噪声太大。, The public corridor is occupied with a lot of personal objects. → 个人物品占据公共通道。, There is water dripping from the ceiling in my toilet. → 我家洗手间的天花板在向下漏水。, There're no road lamps. → 没有路灯。, It's hard to take the elevator during the peak time. → 高峰时段乘电梯困难。
We will go to check it __________ tomorrow.
选择一项：
a. in
b. out
c. about
答案是：正确答案是：out
You.ll have to pay us __________ the inconvenience according to the contract.
选择一项：
a. as
b. for
c. about
答案是：正确答案是：for
I really regret that. But our engineers are too busy __________ present.
选择一项：
a. at
b. after
c. with
答案是：正确答案是：at
I am very sorry __________ this.
选择一项：
a. about
b. by
c. to
答案是：正确答案是：about
The heating system __________ our apartment hasn.t been working.
选择一项：
a. from
b. in
c. with
答案是：正确答案是：in
I.m Peter Brown __________ Apartment 10.
选择一项：
a. before
b. of
c. at
答案是：正确答案是：of
What is the second most important question in the survey?
选择一项：
a. How could we improve the next conference for you?
答案是：正确答案是：How could we improve the next conference for you?
Why should we further analyze the top question of the survey?
选择一项：
a. To test if the chart is appropriate for the s
答案是：正确答案是：To compare results from different groups.
Who are most unlikely to attend the conference next year?
选择一项：
a. The teachers.
b. The students.
c. The administr
答案是：正确答案是：The administrators.
How many people plan to attend the conference next year?
选择一项：
a. 132
b. 216
c. 852
答案是：正确答案是：852
How do you interpret the survey?
选择一项：
a. By reading reports.
b. By asking research questions.
c. By analyzing the
答案是：正确答案是：By analyzing the data.
If graphics and their explanations do not fall on the same page, then you can put them separately.
选择一项：
对
错
答案是：正确的答案是“错”。
Illustrations in the report could be as large as one-quarter of the page size.
选择一项：
对
错
答案是：正确的答案是“对”。
In figure 1, the horizontal axis represents the percentage of elder houses.
选择一项：
对
错
答案是：正确的答案是“错”。
The chart titles should be numbered in a report.
选择一项：
对
错
答案是：正确的答案是“对”。
It.s important to understand the formatting requirements of graphics when you use them in a report.
选择一项：
对
错
答案是：正确的答案是“对”。
Which of the following statements is NOT correct?
选择一项：
a. It.s worth taking the time to develop a well-designed que
答案是：正确答案是：Open-ended questions cannot provide any detailed information.
You should start your questionnaire with questions.
选择一项：
a. open-ended
b. general
c. specific
答案是：正确答案是：general
In order to keep your questionnaire visually attractive, you should .
选择一项：
a. leave enough space
答案是：正确答案是：leave enough space between questions and sections
The following are good skills except when designing questionnaires .
选择一项：
a. making sure the questions
答案是：正确答案是：using many open-ended questions
What is necessary to write a good questionnaire?
选择一项：
a. A lot of skills and experience.
b. A lot of skills and s
答案是：正确答案是：A lot of skills and experience.
The respondent is usually the same person you sent the questionnaire to.
选择一项：
对
错
答案是：正确的答案是“错”。
It.s difficult for everyone to respond to questionnaires.
选择一项：
对
错
答案是：正确的答案是“错”。
Questionnaires are easy to analyze with the help of computer software.
选择一项：
对
错
答案是：正确的答案是“对”。
Compared to questionnaires, face-to-face interviews are more expensive for collecting data from a large number of respon
答案是：正确的答案是“对”。
There are more advantages than disadvantages for questionnaires.
选择一项：
对
错
答案是：正确的答案是“对”。
What action will the community service center take in the future?
选择一项：
a. They.ll organize more staff training in t
答案是：正确答案是：They'll organize more staff training in the future.
Was the staff member familiar with his duties?
选择一项：
a. No.
b. Not mentioned.
c. Yes.
答案是：正确答案是：No.
The respondents made such a comment because the staff member was________?
选择一项：
a. very familiar with the procedures
答案是：正确答案是：not clear about what he was doing
What was the respondents. comment on the service provided by the community center?
选择一项：
a. Bad.
b. Good.
c. Not s
答案是：正确答案是：Not so good.
What did Melinda and Helen ask about?
选择一项：
a. The respondents.comment.
b. The community training.
c. The staff m
答案是：正确答案是：The respondents'comment.
What else did Wendy suggest considering when designing the questionnaire?
选择一项：
a. Prepare small gifts for responden
答案是：正确答案是：Leave enough space for respondents to make comments.
How can Malinda hold the respondents.interest in filling in the questionnaire?
选择一项：
a. Provide variety in the type
答案是：正确答案是：Provide variety in the type of questions.
What is Wendy.s suggestion to Malinda?
选择一项：
a. We should try to keep the questions easy to answer.
b. We should d
答案是：正确答案是：We should try to keep the questions easy to answer.
Melinda and Wendy want to collect the residents.opinions on ________.
选择一项：
a. the new food market
b. the food saf
答案是：正确答案是：the new food market
What suggestion does Melinda want Wendy to give?
选择一项：
a. How to design the questionnaire.
b. How to determine the
答案是：正确答案是：How to design the questionnaire.
What.s the theme of the passage?
选择一项：
a. Successful events details.
b. Planning successful events.
c. Successful
答案是：正确答案是：Planning successful events.
What does the underlined sentence mean in Para. 3?
选择一项：
a. To know your target audience will help you make other de
答案是：正确答案是：To know your target audience will help you make other decisions.
Which of the following statement is NOT true according to the passage?
选择一项：
a. To know your limits means you should
答案是：正确答案是：To know your limits means you should know the audience size.
According to the passage, what is the key factor to make your event successful?
选择一项：
a. Leadership.
b. Details.
答案是：正确答案是：Details.
Why does the writer say successful and memorable events don.t just happen?
选择一项：
a. Because it is too hard to hold e
答案是：正确答案是：Because detailed planning is needed.
There isn.t any future plan in the celebration.
选择一项：
对
错
答案是：正确的答案是“错”。
They have some information on the website.
选择一项：
对
错
答案是：正确的答案是“错”。
They will advertise the celebration on TV.
选择一项：
对
错
答案是：正确的答案是“错”。
The event will have a topic of life in the past.
选择一项：
对
错
答案是：正确的答案是“对”。
They think the 15th anniversary is important.
选择一项：
对
错
答案是：正确的答案是“对”。
What information is NOT mentioned about the event?
选择一项：
a. The date.
b. The speaker.
c. The place.
答案是：正确答案是：The place.
What is going to be the topic for the event?
选择一项：
a. Water pollution.
b. Children Protection.
c. Waste sorting.
答案是：正确答案是：Waste sorting.
There will be next month according to the dialog.
选择一项：
a. World Peace Day
b. World Health Day
c. World Environmen
答案是：正确答案是：World Environment Day
Who is the event for?
选择一项：
a. Experts.
b. Adults.
c. Children.
答案是：正确答案是：Children.
What event is Melinda going to plan?
选择一项：
a. A birthday party.
b. A lecture.
c. A wedding.
答案是：正确答案是：A lecture.
You can decide which employees to be cross trained according to their age.
选择一项：
对
错
答案是：正确的答案是“错”。
When you prepare cross training plans, the only consideration is the company benefits.
选择一项：
对
错
答案是：正确的答案是“错”。
Cross training can apply to almost any position and almost any industry.
选择一项：
对
错
答案是：正确的答案是“对”。
Cross training is beneficial not only for managers but also for employees.
选择一项：
对
错
答案是：正确的答案是“对”。
Cross training is training an employee to do a different job in a different company.
选择一项：
对
错
答案是：正确的答案是“错”。
5. What is the main idea of the passage?
选择一项：
A. The importance of training.
B. Elaine.s and Mark.s work experien
答案是：正确答案是：The importance of training.
4. How is Mark trained to be prepared for his work?
选择一项：
A. He is taken to see the families together with experienc
答案是：正确答案是：He is taken to see the families together with experienced colleagues.
3. Which of the following statements is TRUE according to the passage?
选择一项：
A. Mark knows his training comes to an
答案是：正确答案是：Mark has a clear idea of his job after the training.
2. What degree does Elaine have?
选择一项：
A. A physiology degree.
B. A sociology degree.
C. A psychology degree.
答案是：正确答案是：A psychology degree.
1. PPHC and Gooseneck want Elaine and Mark to .
选择一项：
A. make contact with and provide services to new parents
B.
答案是：正确答案是：make contact with and provide services to new parents
I couldn.t agree with you more.
选择一项：
对
错
答案是：正确的答案是“对”。
This is a win-win situation we.d like to encourage.
选择一项：
对
错
答案是：正确的答案是“对”。
Training activities can affect the work attitude of our employees.
选择一项：
对
错
答案是：正确的答案是“对”。
I cannot take all the credit.
选择一项：
对
错
答案是：正确的答案是“对”。
The lessons have given them a basis for setting goals for improvement.
选择一项：
对
错
答案是：正确的答案是“对”。
Everything is going smoothly.
选择一项：
对
错
答案是：正确的答案是“对”。
汉译英。
控制焦虑
答案 1
想象成功的画面
答案 2
熟能生巧
答案 3
降低焦虑程度
答案 4
克制激发焦虑的思绪
答案 5
制定有效的对策
答案是：正确答案是：控制焦虑 → keep anxiety under control, 想象成功的画面 → visualize success, 熟能生巧 → Practice makes perfect, 降低焦虑程度 → lower levels of anxiety, 克制激发焦虑的思绪 → counter anxiety-provoking thoughts, 制定有效的对策 → develop effective countermeasures
Failure in this interview will win you another chance for a better job.
选择一项：
对
错
答案是：正确的答案是“错”。
Taking a deep breath is an effective way to lower anxiety.
选择一项：
对
错
答案是：正确的答案是“对”。
You will succeed in an interview only if you imagine success.
选择一项：
对
错
答案是：正确的答案是“错”。
The author thinks you can.t be employed if you just get 85 in an interview.
选择一项：
对
错
答案是：正确的答案是“错”。
This passage tells applicants how to relieve tension in an interview.
选择一项：
对
错
答案是：正确的答案是“对”。
词义匹配，熟悉招聘的相关词汇。
offer letter
答案 1
background checking
答案 2
job analysis
答案 3
job description
答案 4
答案是：正确答案是：offer letter → 录用通知函, background checking → 背景审核, job analysis → 职位分析, job description → 岗位描述, candidate profile → 求职者简况
5. What.s the theme of the passage?
选择一项：
A. Importance of Employee Recruitment.
B. Hiring the right Employee.
C.
答案是：正确答案是：Hiring the right Employee.
4. What is true about the purpose of background checking?
选择一项：
A. It helps know every candidate.s family background
答案是：正确答案是：It helps confirm information found in an employment application.
3. The “candidate profile” in Para. 4 may include the following EXCEPT__________.
选择一项：
A. the most relevant experie
答案是：正确答案是：the most interesting pictures
2. How can an advertisement be more effective to attract most suited candidates?
选择一项：
A. It guarantees recruitment
答案是：正确答案是：It gives candidates a clear job description.
1. Why does the writer say hiring the right employee is a challenging process for a company?
选择一项：
A. Because it can
答案是：正确答案是：Because it can make or break a business.
If you want to have a good relationship with your partner, you should start with changing yourself first.
选择一项：
对
答案是：正确的答案是“对”。
Changing others is as difficult as changing oneself.
选择一项：
对
错
答案是：正确的答案是“错”。
In a good relationship, both sides are willing to understand their partner.s position after trying to be understood.
答案是：正确的答案是“错”。
In a good relationship, both sides admit the faults they make and correct them together.
选择一项：
对
错
答案是：正确的答案是“对”。
In a good relationship, if one side is willing to change, then their relationship will be perfect.
选择一项：
对
错
答案是：正确的答案是“错”。
The only way to build a good relationship is by understanding its features.
选择一项：
对
错
答案是：正确的答案是“错”。
5. Which of the following statements is TRUE?
选择一项：
A. Open-mindedness will not gain you more understanding and coop
答案是：正确答案是：Before speaking you need take time to consider your position.
4. When you face different suggestions, you should do the following things EXCEPT__________.
选择一项：
A. being open-min
答案是：正确答案是：refusing any changes
3. Which is the proper way of communication when you finish your talking?
选择一项：
A. Wait for your partner.s opinions
答案是：正确答案是：Wait for your partner's opinions and understanding.
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