公共行政学的特点是（ ）。
A.
公共行政学是政治性较强的学科
B.
公共行政学研究的广泛性
C.
公共行政学是一门交叉学科和边缘学科
D.
公共行政学是应用性的学科
E.
公共行
答案是：正确答案是：公共行政学的发展性, 公共行政学是应用性的学科, 公共行政学研究的广泛性, 公共行政学是政治性较强的学科, 公共行政学是一门交叉学科和边缘学科
我国第一部行政学著作《行政学的理论与实际》的作者是（ ）。
选择一项：
a.
孙中山
b.
张金鉴
c.
江康黎
d.
梁启超
答案是：正确答案是：张金鉴
提出立法、司法、行政、考试和监察五权分立思想的是（ ），他建立了五院分立制度。
选择一项：
A.
孙中山
B.
康有为
C.
梁启超
D.
张金鉴
答案是：正确答案是：孙中山
、我国第一部行政学著作是（ ）。
选择一项：
A.
《论译书》
B.
《行政学的理论与实际》
C.
《行政学原理》
D.
《行政学》
答案是：正确答案是：《行政学的理论与实际》
1、我国最早提出学习行政学的是（ ），他于1876年在《论译书》中提出“我国公卿要学习行政学”。
选择一项：
A.
梁启超
B.
孙中山
C.
康有为
D.
张金鉴
答案是：正确答案是：梁启超
1、称之为“人事管理之父”和行为科学的先驱者的是（ ）。
选择一项：
A.
斯密
B.
普耳
C.
斯图亚特
D.
欧文
答案是：正确答案是：欧文
作为行政学的学科体系的建立是由（ ）完成的。
a.
泰勒
b.
怀特
c.
费富纳
d.
魏劳毕
e.
韦伯
答案是：正确答案是：魏劳毕, 怀特, 费富纳
奠定公共行政学理论基础的代表人物是（ ），他们提出了政治与行政分离的观点。
a.
古德诺
b.
威尔逊
c.
泰勒
d.
韦伯
e.
法约尔
答案是：正确答案是：威尔逊, 古德诺
传统的公共行政学时期，也有人称为（ ）。
a.
静态公共行政学时期
b.
动态行政学时期
c.
人际关系时期
d.
X理论时期
e.
科学管理时期
答案是：正确答案是：科学管理时期, 静态公共行政学时期, X理论时期
1926年出版了世界上第一部大学公共行政学教科书《行政学导论》，它的作者是（ ）。
选择一项：
a.
魏劳毕
b.
古德诺
c.
怀特
d.
威尔逊
答案是：正确答案是：怀特
1926年怀特出版了世界上第一部大学公共行政学教科书：（ ）。
选择一项：
a.
《行政学》
b.
《行政学导论》
c.
《行政学原理》
d.
《政治与行政》
答案是：正确答案是：《行政学导论》
20世纪30年代，古立克把管理职能概括为（ ）。
选择一项：
a.
计划、组织、人事、指挥、协调、报告、预算
b.
计划、领导、人事、沟通、协调、组织、预算
c.
领导、决策、组织、指挥、协调、人事、预
答案是：正确答案是：计划、组织、人事、指挥、协调、报告、预算
德国著名的政治学家、社会学家、经济学家和宗教学家马克斯•韦伯提出（ ），因而被称为“组织理论之父”。
选择一项：
a.
POSDCORB，即七项管理职能
b.
管理五项职能
c.
14条管理
答案是：正确答案是：官僚制理论
伍德罗•威尔逊在《政治科学季刊》上发表了公共行政学的开山之作（ ），它标志着公共行政学的产生。
选择一项：
a.
《行政学原理》
b.
《行政之研究》
c.
《行政学》
d.
《政治
答案是：正确答案是：《行政之研究》
发表了公共行政学的开山之作《行政之研究》的是（）。
选择一项：
a.
泰勒
b.
威尔逊
c.
韦伯
d.
古德诺
答案是：正确答案是：威尔逊
试论述公共行政的作用。
答案是：1）公共行政是对国家的治理； （2）公共行政是执行人民意志和实现公共利益的必要保证； （3）公共行政是发展社会主义市场经济的保证； （4）公共行政是加速我国社会主义建设的需要和参与国际竞争的保证； （5）公共行政是教育和培养一支高素质、会管理的国家公务员队伍的需要。
中国公共行政的最大特点是（）上。
选择一项：
a.
中国共产党领导政府
b.
高效性
c.
公平性
d.
民主性
答案是：正确答案是：中国共产党领导政府
简述公共行政的特点。
答案是：（1）公共行政学是一门交叉性学科和边缘学科； （2）公共行政学是应用性的学科； （3）公共行政学是政治性较强的学科； （4）公共行政学研究的广泛性； （5）公共行政学的发展性。
结束回顾
从广义的管理的角度来界定公共行政范围的行政学家有（ ）。
a.
孟德斯鸠
b.
怀特
c.
汤姆森
d.
西蒙
e.
斯密斯堡
答案是：正确答案是：怀特, 汤姆森, 西蒙, 斯密斯堡
有些学者是从“三权分立”来界定公共行政范围，认为国家可以分为（ ）三种权力。
a.
考试
b.
监察
c.
立法
d.
行政
e.
司法
答案是：正确答案是：司法, 行政, 立法
政府只是充当“守夜人”的角色，也就是“夜警察”的角色的时期是（）。
选择一项：
a.
公共性
b.
法制性
c.
政治性
d.
民主性
答案是：正确答案是：公共性
在西方，最早提出行政概念的是（）。
选择一项：
a.
史坦因
b.
亚里士多德
c.
马克思
d.
瓦特
答案是：正确答案是：亚里士多德
Which of the following statements may NOT be correct according to the text?
选择一项：
a.
People can know everything o
答案是：正确答案是：People can know everything of the company from the financial statements.
Why should we have an operation analysis in the report?
选择一项：
a.
Because it.s the format demand from the governme
答案是：正确答案是：Because people can get general information from it.
Which of the following may NOT be included in an annual report?
选择一项：
a.
Business secrets.
b.
Recent situat
答案是：正确答案是：Business secrets.
Who will be most interested in the annual report?
选择一项：
a.
The investors.
b.
The customers.
c.
The ma
答案是：正确答案是：The investors.
What.s the purpose of writing an annual report?
选择一项：
a.
To tell people everything about the company.
b.
To
答案是：正确答案是：To tell people the company's business performance.
将撰写工作报告的步骤进行排序。
A. Write subsection-level outlines.
B. Write section-level outlines.
C. Write the whole report
答案是：答案：D B A E C F
Ending the report with a strong call to action will offend the readers.
选择一项：
对
错
答案是：正确答案是“错”。
The application of visuals and charts can make the report more boring.
选择一项：
对
错
答案是：正确答案是“错”。
The idiom “a picture is worth a thousand words” is appropriate here.
选择一项：
对
错
答案是：正确答案是“对”
The contents of the report should be selective.
选择一项：
对
错
答案是：正确答案是“对”。
Before writing the report, you should gather all the work you have done over the past year.
选择一项：
对
错
答案是：正确答案是“对”。
What will Malinda and her colleagues do when they present data?
选择一项：
a.
They will use charts or tables.
b.
答案是：正确答案是：They will use charts or tables.
What is the highlight of the report?
选择一项：
a.
Overview.
b.
New policies.
c.
Future plan.
答案是：正确答案是：Overview.
How will Malinda and her colleagues state problems?
选择一项：
a.
They will make a comparison.
b.
They will use
答案是：正确答案是：They will make a comparison.
Which of the following item should be covered in the major achievements?
选择一项：
a.
Existing problems.
b.
His
答案是：正确答案是：Satisfaction degree.
How many parts does the outline include?
选择一项：
a.
Three.
b.
Four.
c.
Two.
答案是：正确答案是：Four.
Which of the following work can be included in community services?
选择一项：
a.
The environmental improvement of the
答案是：正确答案是：The environmental improvement of the community.
One of Melinda.s brief on future steps is________.
选择一项：
a.
they should tell the neighbors about their achievemen
答案是：正确答案是：they should learn more about those with special needs
How many aspects does Melinda brief in her plan?
选择一项：
a.
Three.
b.
One.
c.
Two.
答案是：正确答案是：Two.
Which line represents the achievements of this year?
选择一项：
a.
The dotted line.
b.
The yellow line.
c.
答案是：正确答案是：The red line.
Why does Peter call a meeting?
选择一项：
a.
He has not seen his colleagues for a long time.
b.
He wants his col
答案是：正确答案是：He wants his colleagues to report their achievements.
Which of the following statements is TRUE according to the passage?
选择一项：
a.
You needn.t say sorry to those angry
答案是：正确答案是：You should relax yourself and try to understand the angry customers.
When you deal with an angry customer, you should not __________.
选择一项：
a.
be patient
b.
be amused
c.
答案是：正确答案是：be patient
“Use your ears more than your mouth” means __________.
选择一项：
a.
you should talk more than you listen
b.
you
答案是：正确答案是：your ears are more useful than your mouth
When a customer shouts rudely at you, you should__________.
选择一项：
a.
keep calm and listen carefully to the custom
答案是：正确答案是：keep calm and listen carefully to the customer
Angry customers tend to aim their dissatisfaction and complaints at__________.
选择一项：
a.
those nearby
b.
sta
答案是：正确答案是：company managers
Front-line staff have nothing to do with improving customer service.
选择一项：
对
错
答案是：正确答案是“错”。
Questionnaires are useful in getting feedback from customers.
选择一项：
对
错
答案是：正确答案是“对”。
It.s not necessary to know about the customers. needs and preferences.
选择一项：
对
错
答案是：正确答案是“错”。
A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.
选择一项：
答案是：正确答案是“对”。
Hotel customers and hotel staff think the same about breakfast.
选择一项：
对
错
答案是：正确答案是“错”。
Is Peter satisfied with the solution?
选择一项：
a.
Almost.
b.
Yes.
c.
No.
答案是：正确答案是：Yes.
What solution does Melinda offer?
选择一项：
a.
Buy a new filter.
b.
Clean the filter regularly.
c.
Repair
答案是：正确答案是：Clean the filter regularly.
What.s been blocked?
选择一项：
a.
The switch.
b.
The whole system.
c.
The filter.
答案是：正确答案是：The filter.
Who has checked the heating system?
选择一项：
a.
The officers.
b.
The engineers.
c.
The neighbours.
答案是：正确答案是：The engineers.
Which statement is TRUE about the heating system?
选择一项：
a.
It is still very cold.
b.
It is not very cold.
答案是：正确答案是：It is not very cold.
There is water dripping from the ceiling in my toilet.
答案 1
The air conditioner doesn.t work.
答案 2
It.s
答案是：正确答案是：There is water dripping from the ceiling in my toilet. → 我家洗手间的天花板在向下漏水。, The air conditioner doesn't work. → 空调不管用了。, It's hard to take the elevator during the peak time. → 高峰时段乘电梯困难。, The public corridor is occupied with a lot of personal objects. → 个人物品占据公共通道。, There are great noises upstairs at night. → 晚上楼上噪声太大。, There're no road lamps. → 没有路灯。
We will go to check it __________ tomorrow.
选择一项：
a.
out
b.
in
c.
about
答案是：正确答案是：out
You.ll have to pay us __________ the inconvenience according to the contract.
选择一项：
a.
as
b.
about
c.
答案是：正确答案是：for
I really regret that. But our engineers are too busy __________ present.
选择一项：
a.
at
b.
after
c.
with
答案是：正确答案是：at
I am very sorry __________ this.
选择一项：
a.
to
b.
by
c.
about
答案是：正确答案是：about
The heating system __________ our apartment hasn.t been working.
选择一项：
a.
in
b.
with
c.
from
答案是：正确答案是：in
I.m Peter Brown __________ Apartment 10.
选择一项：
a.
before
b.
at
c.
of
答案是：正确答案是：of
英汉匹配，练习表达常见物业投诉问题。
It.s hard to take the elevator during the peak time.
答案 1
The public corridor is occupied
答案是：正确答案是：It's hard to take the elevator during the peak time. → 高峰时段乘电梯困难。, The public corridor is occupied with a lot of personal objects. → 个人物品占据公共通道。, There are great noises upstairs at night. → 晚上楼上噪声太大。, There're no road lamps. → 没有路灯。, The air conditioner doesn't work. → 空调不管用了。, There is water dripping from the ceiling in my toilet. → 我家洗手间的天花板在向下漏水。
We will go to check it __________ tomorrow.
选择一项：
a.
in
b.
about
c.
out
答案是：正确答案是：out
You.ll have to pay us __________ the inconvenience according to the contract.
选择一项：
a.
for
b.
about
c.
答案是：正确答案是：for
I really regret that. But our engineers are too busy __________ present.
选择一项：
a.
after
b.
at
c.
with
答案是：正确答案是：at
I am very sorry __________ this.
选择一项：
a.
about
b.
by
c.
to
答案是：正确答案是：about
The heating system __________ our apartment hasn.t been working.
选择一项：
a.
with
b.
from
c.
in
答案是：正确答案是：in
I.m Peter Brown __________ Apartment 10.
选择一项：
a.
before
b.
at
c.
of
答案是：正确答案是：of
What is the second most important question in the survey?
选择一项：
a.
How could we improve the next conference for y
答案是：正确答案是：How could we improve the next conference for you?
Why should we further analyze the top question of the survey?
选择一项：
a.
To compare results from different groups.
答案是：正确答案是：To compare results from different groups.
Who are most unlikely to attend the conference next year?
选择一项：
a.
The teachers.
b.
The administrators.
答案是：正确答案是：The administrators.
How many people plan to attend the conference next year?
选择一项：
a.
852
b.
216
c.
132
答案是：正确答案是：852
How do you interpret the survey?
选择一项：
a.
By reading reports.
b.
By asking research questions.
c.
By
答案是：正确答案是：By analyzing the data.
The staff members discuss the management of the center, and put forward suggestions for improvement of the community.
答案是：答案：D F E A B C
If graphics and their explanations do not fall on the same page, then you can put them separately.
选择一项：
对
错
答案是：正确答案是“错”。
Illustrations in the report could be as large as one-quarter of the page size.
选择一项：
对
错
答案是：正确答案是“对”。
In figure 1, the horizontal axis represents the percentage of elder houses.
选择一项：
对
错
答案是：正确答案是“错”。
The chart titles should be numbered in a report.
选择一项：
对
错
答案是：正确答案是“对”。
It.s important to understand the formatting requirements of graphics when you use them in a report.
选择一项：
对
错
答案是：正确答案是“对”。
Which of the following statements is NOT correct?
选择一项：
a.
It.s worth taking the time to develop a well-designed
答案是：正确答案是：Open-ended questions cannot provide any detailed information.
You should start your questionnaire with questions.
选择一项：
a.
specific
b.
general
c.
答案是：正确答案是：general
In order to keep your questionnaire visually attractive, you should .
选择一项：
a.
write long parag
答案是：正确答案是：leave enough space between questions and sections
The following are good skills except when designing questionnaires .
选择一项：
a.
making sure the questi
答案是：正确答案是：using many open-ended questions
What is necessary to write a good questionnaire?
选择一项：
a.
A lot of skills and study.
b.
A lot of money and
答案是：正确答案是：A lot of skills and experience.
What action will the community service center take in the future?
选择一项：
a.
They.ll hold a meeting in the future.
答案是：正确答案是：They'll organize more staff training in the future.
Was the staff member familiar with his duties?
选择一项：
a.
No.
b.
Not mentioned.
c.
Yes.
答案是：正确答案是：No.
The respondents made such a comment because the staff member was________?
选择一项：
a.
rude and very slow in what he
答案是：正确答案是：not clear about what he was doing
What was the respondents. comment on the service provided by the community center?
选择一项：
a.
Good.
b.
Bad.
答案是：正确答案是：Not so good.
What did Melinda and Helen ask about?
选择一项：
a.
The respondents.comment.
b.
The staff member.s service.
答案是：正确答案是：The respondents'comment.
You can decide which employees to be cross trained according to their age.
选择一项：
对
错
答案是：正确答案是“错”。
When you prepare cross training plans, the only consideration is the company benefits.
选择一项：
对
错
答案是：正确答案是“错”。
Cross training can apply to almost any position and almost any industry.
选择一项：
对
错
答案是：正确答案是“对”。
Cross training is beneficial not only for managers but also for employees.
选择一项：
对
错
答案是：正确答案是“对”。
Cross training is training an employee to do a different job in a different company.
选择一项：
对
错
答案是：正确答案是“错”。
5. What is the main idea of the passage?
选择一项：
A.
Different training ways.
B.
Elaine.s and Mark.s work expe
答案是：正确答案是：The importance of training.
4. How is Mark trained to be prepared for his work?
选择一项：
A.
He is told his duty and responsibility on his first
答案是：正确答案是：He is taken to see the families together with experienced colleagues.
3. Which of the following statements is TRUE according to the passage?
选择一项：
A.
Elaine has done this type of comm
答案是：正确答案是：Mark has a clear idea of his job after the training.
2. What degree does Elaine have?
选择一项：
A.
A physiology degree.
B.
A sociology degree.
C.
A psychology
答案是：正确答案是：A psychology degree.
1. PPHC and Gooseneck want Elaine and Mark to .
选择一项：
A.
make contact with and provide services to new parents
答案是：正确答案是：make contact with and provide services to new parents
Which of the following statements is TRUE?
选择一项：
A.
Open-mindedness will not gain you more understanding and coop
答案是：正确答案是：Before speaking you need take time to consider your position.
When you face different suggestions, you should do the following things EXCEPT__________.
选择一项：
A.
being open-min
答案是：正确答案是：refusing any changes
3. Which is the proper way of communication when you finish your talking?
选择一项：
A.
Try to argue with your partner
答案是：正确答案是：Wait for your partner's opinions and understanding.
2. What are the incorrect steps for good communication skills?
选择一项：
A.
Know the content and the way of communica
答案是：正确答案是：Go on talking without stopping to listen to others.
1. Information can be presented__________through poor communication.
选择一项：
A.
exactly and clearly
B.
wrong
答案是：正确答案是：wrong and discouragingly
目前为：
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