Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements,
答案是：答案：1.T 2.F 3.T 4.F 5.F
解析：
1. 此题考核代词“It”的指代内容。句子中“Performance management”正确体现了原文“It is a vital part of any quality human resource system.”中“It”所指代的内容；同时，原文“a vital part”的意思是“非常重要”，与“vital”意思一致。所以选T。
2. 这是一道推断题。根据原文“Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively.”中对绩效管理目的的描述与本题不同，所以选F。
3. 这是一道细节题。根据原文，“training and feedback required by employees,”是“performance management processes”即绩效管理过程的一部分，所以选T。
4. 这是一道细节题。根据原文“Every enterprise wants and should expect high performance from each employee.”即“每个企业都想和希望每个员工高效能”，与本题内容“每个企业每个员工都能达到高效能”意义不同，所以选F。
5. 这是一道推断题。根据原文“The key to the performance management process is ‘performance appraisal'”意思是“绩效评价是绩效管理过程的重要部分”，与本题“绩效评价就是绩效管理”不符，所以选F。
选择下列词汇的同义词。
singly
答案 1
on regular basis
frequently
答案 2
chief
blast
答案 3
instruct
direct
答案是：你的回答不正确
正确答案是：singly → solely, frequently → on regular basis, blast → pop, direct → instruct, passionate → enthusiastic, obstruction → obstacle, sum up → summarize, principal → chief
Sometimes it is success-hindering that you do not share when you work in a team.
选择一项：
对
错
答案是：正确答案是“对”。
According to the summary addressed by the team leader, the conclusion “everybody.s business is nobody.s business” could
答案是：正确答案是“错”。
In the third round, the employees were required to share the name information on each balloon they got.
选择一项：
对
错
答案是：正确答案是“对”。
In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons wi
答案是：正确答案是“错”。
All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice,
答案是：正确答案是“对”。
There were many filled balloons in the cafeteria.
选择一项：
对
错
答案是：正确答案是“错”。
The place of this team building event was not a normal cafeteria.
选择一项：
对
错
答案是：正确答案是“对”。
Most of the 35 employees were good solution sharers and knew well about teamwork.
选择一项：
对
错
答案是：正确答案是“错”。
The 35 employees who had come together for a team building event were young, smart and passionate.
选择一项：
对
错
答案是：正确答案是“对”。
1. Team Leader: A team leader is the heart of the team. He / She guides the way for the rest of the group. 回答
队长/组长
答案是：正确答案是：队长/组长；行家里手/内行；务实者；协调者；鼓舞者
Which of the following cases belongs to human failure?
选择一项：
A.
Decreasing creativity across departments.
B.
答案是：正确答案是：Decreasing creativity across departments.
Allocative failure does NOT happen when ____________.
选择一项：
A.
the correct information is not received by the rig
答案是：正确答案是：the right information goes to the right place
Chinese Whispers is ____________.
选择一项：
A.
a person who whispers in Chinese
B.
a game to pass message aroun
答案是：正确答案是：a game to pass message around in a whisper
In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communica
答案是：正确答案是：decoding
Confirming reception of the sent messages means ____________.
选择一项：
A.
the messages are sent to the right receive
答案是：正确答案是：the messages are sent to the right receivers.
根据下方的描述选择对应的沟通方式。
1. a written or printed message to a person or group, usually sent by mail in an envelope
答案 1
答案是：正确答案是：1. a written or printed message to a person or group, usually sent by mail in an envelope → letter, 2. the writing, sending, and receiving of messages electronically → E-mail, 3. a list or program of things to be done or considered → agenda, 4. a facility enabling participants in distant locations to take part in a conference electronically → video conferencing, 5. a display that shows notices, advertisements, bulletins, etc → notice board, 6. an internal document that is generally short, focuses on a single topic, reports information, makes a request, or recommends future action → memorandum, 7. the telephonic transmission of scanned-in printed material → fax, 8. an official record of the proceedings of a meeting → meeting minutes
Observation is as important as communication when you want to know what people really think.
选择一项：
对
错
答案是：正确答案是“对”。
Communicating sincerely is always the best.
选择一项：
对
错
答案是：正确答案是“对”。
Using technical jargon makes a leader convincing.
选择一项：
对
错
答案是：正确答案是“错”。
The say-do gap happens when people misunderstand their leader.s intention.
选择一项：
对
错
答案是：正确答案是“错”。
Communication and leadership don.t always go hand in hand.
选择一项：
对
错
答案是：正确答案是“错”。
Which of the following statements about Cathy.s boss is NOT TRUE?
选择一项：
A.
She identifies the problems and offers
答案是：正确答案是：She leaves all the problems to herself.
Who has caused some problems amongst the team in the past?
选择一项：
A.
Cathy.
B.
Frank.
C.
Gary.
答案是：正确答案是：Gary.
What does the boss propose to solve the problem?
选择一项：
A.
To cut off some training.
B.
To have someone to d
答案是：正确答案是：To have someone to do Cathy's job when she's away.
What is the main contribution to the latest problem according to Cathy?
选择一项：
A.
Too much training.
B.
Freq
答案是：正确答案是：Frequent absence.
Cathy is asked to discuss a work problem about ____________ with her boss.
选择一项：
A.
a former team member.
B.
答案是：正确答案是：lack of efficiency.
Alison doesn.t agree with Sean.s suggestion dealing with John.
选择一项：
对
错
答案是：正确答案是“错”。
Sean thinks Alison is not a good employee.
选择一项：
对
错
答案是：正确答案是“错”。
Alison has a communication problem with Sean.
选择一项：
对
错
答案是：正确答案是“错”。
Alison and Sean attended the meeting together.
选择一项：
对
错
答案是：正确答案是“错”。
Alison doesn.t feel good about the meeting yesterday.
选择一项：
对
错
答案是：正确答案是“对”。
posture
选择一项：
A.
Non-Verbal Communication
B.
Verbal Communication
答案是：正确答案是：Non-Verbal Communication
space
选择一项：
A.
Non-Verbal Communication
B.
Verbal Communication
答案是：正确答案是：Non-Verbal Communication
eye contact
选择一项：
A.
Non-Verbal Communication
B.
Verbal Communication
答案是：正确答案是：Non-Verbal Communication
touch
选择一项：
A.
Verbal Communication
B.
Non-Verbal Communication
答案是：正确答案是：Non-Verbal Communication
gesture
选择一项：
A.
Non-Verbal Communication
B.
Verbal Communication
答案是：正确答案是：Non-Verbal Communication
voice
选择一项：
A.
Non-Verbal Communication
B.
Verbal Communication
答案是：正确答案是：Verbal Communication
body movement
选择一项：
A.
Verbal Communication
B.
Non-Verbal Communication
答案是：正确答案是：Non-Verbal Communication
tone
选择一项：
A.
Verbal Communication
B.
Non-Verbal Communication
答案是：正确答案是：Verbal Communication
facial expression
选择一项：
A.
Verbal Communication
B.
Non-Verbal Communication
答案是：正确答案是：Non-Verbal Communication
If employees are treated unfairly, it may 回答
invites
dissatisfaction and conflict among employees.
答案是：答案：invites
Orders and instructions should 回答
flow down
from the higher manager to the lower one. Formal communications and c
答案是：正确答案是：flow down ；move upward
Pay and rewards should 回答
reflect
each person.s efforts and, more important, each person.s contribution to the or
答案是：正确答案是：reflect
Managers should place their personal interests 回答
to those of the total organization.
答案是：答案：second
Every organization should have only one 回答
plan, one set of overriding goals.
答案是：答案：master
If you want loyalty and cooperation from 回答
, you must be loyal and cooperative in return.
答案是：答案：employees
Managers must have the 回答
to give orders and instructions, but they must also accept responsibility for whether th
答案是：答案：right
Work should be 回答
so that each person will perform a specialized portion.
答案是：答案：divided
held onto vested power.
答案是：答案：Managers and employees
were scared of telling the truth and remained silent or only told optimistic, filtered information, even lied.
答案是：答案：
Middle managers
were extremely temperamental and shouted at people loudly and had terrifying reputation.
答案是：
答案：Top managers
were afraid of disappointing the top managers and promised much but did little.
答案是：
正确答案：Middle managers
did not want to hear bad news and were afraid of outside environment and failing to meet their targets.
答案是：正确答案是：Top managers
Managers should set forth incentive measures. 回答
答案是：正确答案是：Leading
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