二、完型填空（每空10分）。
操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。
　Total Quality Management (TQM)
　　Total Quality Management (TQM) is a 1 and structured approach to organizational management that seeks to improve the quality of products and services 2 ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 3 may be in adherence to established standards, such as the International Organization for Standardization.s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 4 schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 5 the customer.s point of view.__4__(完形填空)
.among
.besides
.including