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第1题

Both a memo of transmittal and a letter of transmittal can be used for informal reports.
A.正确
B.错误
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第2题

Businessman is a biased word.
A.正确
B.错误
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第3题

Claim letters are designed to be negative letters because they must persuade the receiver to do what the sender wants.
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第4题

Communicating with a coworker whose background differs from your own can be just as challenging as communicating with a
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